[MERCHANT TO COMPLETE — DO NOT PUBLISH UNTIL FILLED IN]
Answers marked [TBC] depend on your shipping, returns and payment settings, which are not yet configured. Every [TBC] must be replaced with your real policy before this page goes live. Do not guess — these answers are commitments to the customer.
Product and fit
What makes these different from normal socks?
Each of the five toes sits in its own knitted compartment instead of sharing one pocket, so your toes are held apart rather than pressed together. Every pair also has a non-slip grip sole and a shaped arch panel.
How do I choose my size?
Sizing follows your shoe size. See the size guide. If you are between sizes, size up.
How should they fit?
Each toe should reach the end of its compartment without pressing into it, the heel should sit in the heel pocket, and the arch panel should feel snug under the arch rather than tight across the foot.
Are they hard to put on?
The first time takes a few seconds longer than a normal sock, because you ease each toe into its own compartment. Most people stop noticing after a couple of wears.
Can I wear them inside shoes?
Yes. Crew length is the more common choice for wearing inside shoes and boots; low-rise suits shoes with a lower collar.
Do they have non-slip grips?
Yes, every pair has a grip pattern on the sole for traction on smooth indoor floors. Grip is not a substitute for appropriate footwear or handrails, and will not grip well on wet floors or loose rugs.
Materials and care
What are they made from?
[TBC — merchant to supply verified fibre composition and percentages per product. Do not publish estimated percentages.]
How do I wash them?
[TBC — merchant to supply the care label instructions. General guidance: turn inside out so the toe compartments clean properly, and dry flat or on low heat to protect the grip and elastic.]
Orders and shipping
Where do you ship?
[TBC]
How long does delivery take?
[TBC]
How much does shipping cost? Is there free shipping?
[TBC — do not advertise a free-shipping threshold until it is configured in Shopify.]
Can I track my order?
[TBC — depends on fulfilment provider.]
Returns and exchanges
What is your return policy?
[TBC — see refund policy once published.]
Can I exchange for a different size?
[TBC]
Payments
What payment methods do you accept?
[TBC — depends on payment provider setup.]
Health questions
Will these help with a foot or nerve condition?
We can't advise on that, and we don't make health claims about our socks. NeuroSockz are everyday comfort apparel — they are not a medical device and are not intended to diagnose, treat, cure or prevent any condition. If you have a foot, nerve or circulatory condition, or a concern about balance, please talk to a qualified healthcare professional about what footwear is right for you.
Read our full health information notice.