Shipping Policy

Last updated: August 14, 2026

Thank you for shopping with Neuro Sockz. We know you’re excited to receive your order, and we’ll do our best to get it to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During sales, holidays, product launches, or periods of high order volume, processing may take a little longer. Once your order ships, you’ll receive a confirmation email with tracking information when available.

Processing time is separate from the carrier’s delivery time.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout based on your delivery address.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, we’ll email you a tracking number after your order ships.

Please allow up to 48 hours for the carrier’s tracking information to update. If the tracking page has not updated after that time, contact us at info@trendifymartt.com.

Address Changes and Cancellations

Please carefully review your shipping information before completing your purchase.

You may request an order change or cancellation within 15 minutes of placing your order by emailing info@trendifymartt.com. We cannot guarantee changes or cancellations once processing has begun.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost, Delayed, or Missing Packages

If your package appears to be delayed or lost, please review the tracking information and contact the shipping carrier first. You can also contact us, and we’ll do our best to help you investigate.

Neuro Sockz is not responsible for carrier delays or packages that are lost or stolen after the carrier marks them as delivered. However, please contact us if you experience an issue so we can help you determine the next steps.

If your tracking says “delivered” but you cannot find the package, please:

• Check around the delivery location

• Ask members of your household or nearby neighbors

• Allow 24–48 hours, as some carriers mark packages as delivered early

• Contact the shipping carrier for delivery details

Damaged or Incorrect Orders

Please inspect your package when it arrives. If your order is damaged, defective, or incorrect, email us within 3 days of delivery at info@trendifymartt.com

Include your order number and clear photographs of the item and packaging so we can review the issue and help make it right.

International Shipping

International shipping availability will be shown at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Customs processing may cause additional delivery delays.

Returns

Shipping an item back does not automatically qualify it for a return or refund. Please review our Return and Refund Policy and contact us before sending anything back.

Unauthorized returns may not be accepted.

Contact Us

If you have questions about shipping or an existing order, contact us at:

Neuro Sockz
1001 S Main St
Kalispell, MT 59901
United States

Email: info@trendifymartt.com
Phone: +1325024238